HelpDesk
Help you can always count on!
Fast and efficient assistance with the HelpDesk module
Need to provide fast remote assistance? Manage a large number of tickets? Get a comfortable solution for remote work? The answer is here and its name is HelpDesk!
Compliance with the Whistleblower Protection Act
Process reports of violations of law (including anonymous reports) in accordance with the requirements of the Whistleblower Protection Act.
Ticket management
Create and manage tickets (create automation, visibility rules, assign tickets, etc.)
Knowledge base to reduce the number of tickets
Limit the number of tickets with articles in the knowledge base.
Approval paths
Create approval paths based on the category assigned to the ticket.
Personalized ticket fields
Configure custom fields associated with the selected ticket category.
Attachments and screenshots
Include attachments and screenshots in tickets to streamline troubleshooting.
Axence nVision® 16 is coming to your aid!
nVision will equip your IT with superpowers
Reporting in the HelpDesk and SmartTime modules, relationships between assets in the Inventory module, or even fuller compliance with NIS2 and the Whistleblower Act. And this is just the beginning!
Sprawdź co inni eksperci IT mówią o module HelpDesk
Axence nVision® has proven to be an effective tool for monitoring user activity on Windows devices. We expect that the software will continue to be developed dynamically, adapting to the growing needs of remote and hybrid work realities. The cooperation with the Axence Technical Support is efficient, and reported issues are resolved quickly and professionally by knowledgeable consultants.
Patrycja Okrasa
Technical Support Manager
As an ISO 27001 certified company, we have strict requirements for installed software. With Axence nVision® we have full and detailed access to the list of installed software in the organization, as well as the availability of detecting unlicensed. We use local Partner and Axence technical support – we are very satisfied. Axence nVision® is easy to install, manage and maintain.
Ivan Tanev
CIO
Axence nVision® software is stable, easy to use and user-friendly. After implementation, our company’s infrastructure has been more secured.
Girmantas Boza
IT engineer
Lista funkcji - poznaj wszystkie możliwości HelpDesk
- whistleblower protection documents, including a template of internal reporting policy required by law.
- creating any reports
- two themes – light and dark
- planning substitutions when assigning tickets
- real-time refreshable view of the list of tickets and individual items
- ticket database with extensive search engine
- chat with embedding images and attachments
- convenient monitor switching mechanism in remote access
- possibility to configure multiple mailboxes for incoming requests and comments
- automations for new requests depending on e-mail address
- multiple email addresses for users. E-mail addresses are automatically retrieve them from Active Directory
- access to the source EML files when setting up the ticket
- remote registry editing on computers with nVision Agent installed
- users’ business cards, which allow to identify the user by phone number, e-mail address, supervisor’s identity
- ability to export list of tickets to CSV and Excel files
- remote access to computers with the ability to lock the mouse/keyboard
- knowledge base with categorization of articles and ability to insert graphics and YouTube videos
- clear and intuitive web interface
- internal communicator (chat) with the ability to assign permissions, transfer files and create group chats
- messages sent to users/computers with optional/obligatory read confirmation
- simultaneous remote access of several administrators to one Agent (full terminal session support)
- ability to select the screen displayed during remote access
- two-way file sharing
- Windows process management
- file distribution and execution tasks (remote software installation)
- message history display in the Agent
- processing of e-mail tickets
- integration of user database and groups with Active Directory
- managing local Windows user accounts
Better together – discover Axence nVision®
HelpDesk is one of six modules in the Axence nVision application® for IT management and cybersecurity.
Axence nVision® monitors the network and users, serves as a hardware and software inventory, enables remote user support, and protects corporate data from leaks. Axence nVision® is easy to deploy, easy to use and pleasure of use.
By leveraging the capabilities of all nVision modules, you get a single tool that can provide your organization with a secure working environment.
Wszystkie moduły
poznaj więcej modułów nVision
Inventory
Account for licenses, maintain hardware inventory, and manage all IT assets in one place
Network
Gain complete situational awareness and control of your network. Predict failures before they happen.
DataGuard
Protect your company's data from leaks and hackers. Manage security from a single console.
SmartTime
Understand and optimize the most time-consuming tasks in the day-to-day operations of people in your business.