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Even you.

Axence ConnectPro® combines the advantages of both models. The system’s main components run on-premises within the organization’s environment, while Cloud Relay provides a secure communication layer that enables connections to devices located outside the local network.

The administrator retains the control typical of an on-premises solution while being able to conveniently support remote employees and users located in other locations.

Cloud Relay is a cloud-based communication layer that facilitates connections between the Agent and the Management Console when a device is outside the local network.

Thanks to this feature, there’s no need to forward ports, run your own Relay server, or manually configure connection routes. The system automatically selects the appropriate communication method, allowing the administrator to get started faster.

No. Data is transmitted in encrypted form and is neither recorded nor stored by intermediaries. Cloud Relay is responsible for establishing communication between devices, while the transmitted information remains secured by end-to-end encryption.

Yes. Axence ConnectPro® can support devices located on an organization’s local network. Cloud Relay extends the system’s capabilities to include convenient connections to devices operating outside the LAN, but it does not replace the local operating model.

An organization can therefore use ConnectPro® in a way that aligns with its infrastructure and internal security policies.

No. Remote desktop is just one component of the solution. An administrator can also view device information, analyze running processes, manage files, use the registry editor, execute PowerShell commands and scripts, and perform other administrative tasks.

This allows many issues to be resolved in the background, without taking over the desktop or interrupting the user’s work.

ConnectPro® allows you to customize how sessions are initiated to align with your organization’s policies. If user consent is required, the system can automatically prompt the user for permission before establishing the connection.

During a session, the administrator can also lock the mouse and keyboard or black out the screen if the nature of the work requires it.

Yes. During a remote session, the administrator can manage devices equipped with multiple monitors. This facilitates troubleshooting and working in environments where users have complex workstations.

Yes. QuickHelp is used for this purpose. This feature allows for a one-time connection to a device that is not permanently managed by ConnectPro.

The administrator generates a QuickHelp file, sends it to the user, and then establishes a connection using a one-time code. This solution works well among other things for one-time support, servicing external clients, critical devices, or computers located outside the organization’s standard environment.

Yes. Support tickets, communication with users, and technical actions are all managed within a single system. Administrators can organize tickets, exchange messages, send attachments, and collaborate across the entire IT department.

This ensures that information regarding an issue is not scattered across email, instant messengers, and separate remote access tools.

The solution is designed for IT administrators and teams supporting employees in the office, remotely, or across multiple locations. It works particularly well in organizations that handle a large volume of support tickets, want to reduce manual configurations, and need a single, organized environment for diagnosing and resolving issues.

Yes. ConnectPro can support IT service providers and teams serving external users. The Permanent Agent enables the management of regularly supported devices, while QuickHelp allows for one-time sessions without a permanent Agent installation.

The free annual license allows you to use ConnectPro regardless of the size of your organization. It imposes no limits on the number of administrators, supported workstations, or concurrent connections.

No. Activating the free license does not require providing credit card information. The license also does not renew automatically at the end of the one-year period.

After 12 months, your organization can decide whether to continue using Axence ConnectPro® on a commercial basis. The license will not be automatically renewed, so the decision to extend it is up to you.

Want to see what's included in the packages we offer? Go here.

Yes. An organization that needs a broader scope of IT infrastructure management may consider switching to Axence nVision®. Migration details and the selection of the appropriate solution variant can be discussed with the Axence team.