Axence ConnectPro® brings together the best of the cloud and on-premises solutions. Now you can provide support on your own terms

An IT administrator doesn’t need yet another tool just for remote desktop access. They need a solution that helps them efficiently navigate the entire process—from reporting an issue, through diagnosis, to its effective resolution—regardless of where the user is located.

The new version of Axence ConnectPro® combines these stages into a single system. This gives the administrator the necessary context to check the device’s status, perform corrective actions, andwhen necessary connect to the user’s computer.

The new cloud-based communication layer extends the on-premises model with secure connectivity beyond the local network. In practice, this means less configuration, fewer technical hurdles, and a faster time to get started.

Who is Axence ConnectPro® for?

Axence ConnectPro® was designed for administrators and IT teams who support employees in the office, remotely, or across multiple locations. The solution helps diagnose and resolve issues faster, provides secure access to devices outside the local network, and reduces the number of manual configurations and additional tools. It works particularly well where the IT department handles many support requests and needs a single, organized system for remote support.

What’s new in Axence ConnectPro®?

• Cloud Relay—a new cloud-based communication layer: connections outside the LAN without port forwarding or a Relay server.
• Extensive diagnostic tools: including PowerShell, processes, files, the registry, and administrative actions.
• Secure communication: end-to-end encryption using Cloudflare infrastructure.

What are the benefits for the IT administrator?

• A single system for the entire process: support tickets, diagnostics, administrative tools, and remote access are all in one place.
• Faster problem diagnosis: Access to information about the device, processes, files, and the registry allows for a better assessment of the situation before starting a remote session.
• Ability to work without interrupting the user: Many issues can be resolved in the background, without taking over the desktop.
• PowerShell always at your fingertips: Administrators can run scripts and perform advanced troubleshooting directly from within the system.
• Simpler connections outside the local network thanks to Cloud Relay: The Agent and Management Console communicate automatically, without port forwarding, a relay server, or manual route configuration.
• Greater control over the remote session: support for multiple monitors, user consent for the connection, mouse and keyboard lock, and screen masking during maintenance work.
• Secure communication: data is transmitted in encrypted form and is neither recorded nor stored by intermediaries.
• Support even without a permanent Agent: QuickHelp allows you to connect to devices that are not permanently managed, e.g., for one-time support, critical devices, or external customer support.

Want to see Axence ConnectPro® in action?

Now you can use Axence ConnectPro for free for one year -regardless of the size of your organization.

More about ConnectPro